Terms and Conditions of Service

Section 1: About These Terms

These Terms and Conditions ("Terms") govern your use of rabconsultingservices.com ("Website"), the free diagnostic service ("Diagnostic"), and any paid advisory engagement ("Services") provided by RAB Consulting Services Ltd, a company registered in England and Wales under company number 13683901, whose registered office is at Mansion House, Manchester Road, Altrincham, Cheshire, WA14 4RW, United Kingdom ("RAB Consulting", "we", "us", "our"). By accessing the Website, completing the Diagnostic, or engaging our Services, you agree to be bound by these Terms. If you do not agree, do not use the Website or Services. If you are engaging on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. Queries about these Terms: rboukhiar@rabconsultingservices.com

Section 2: Our Services

Free Diagnostic (Tier 0): Self-service. 20 PIR or 24 SIR questions. Automated scored output with proprietary indices, AI-powered intelligence summary, and PDF report. Provided free of charge.

Rapid Intelligence Review (Tier 1): From £3,500 + VAT. Consultant-led. Remote. 3 working days. All 100 PIR or 86 SIR questions scored from interview evidence and documents. Full 8-10 page Intelligence Briefing. Scope confirmed in engagement letter.

Full Intelligence Briefing (Tier 2): From £7,000 + VAT. Consultant-led. On-site or intensive hybrid. 5 working days. Full intelligence profile, complete evidence appendix, higher confidence levels. Scope confirmed in engagement letter.

Intelligence Retainer (Tier 3): From £3,500 + VAT per month. Monthly advisory. Rolling monthly. Progress validation, new risk identification, trend reporting.

Section 3: Free Diagnostic — What It Is and What It Is Not

WHAT THE FREE DIAGNOSTIC IS:

• A self-reported scoring tool producing a directional view of programme or service health
• A starting point for a professional advisory conversation
• Based on your own responses, which we have not independently verified
• Provided free of charge

WHAT THE FREE DIAGNOSTIC IS NOT:

• A formal audit, assurance opinion, or independent review
• Legal, regulatory, financial, or compliance advice or certification
• A definitive assessment of any compliance position under FCA, DORA, NHS/CQC, GDPR, or any other regulatory framework
• A substitute for independent professional review

Do not make significant business or compliance decisions based solely on Diagnostic output.

Section 4: Paid Engagement Terms

Scope: Defined in the engagement letter or statement of work. Changes require written agreement.

Fees: Stated in the engagement letter, exclusive of VAT unless stated otherwise.

Expenses: On-site engagements: travel and accommodation billed at cost with receipts. Remote engagements: no expenses charged.

Payment terms: Due within 14 days of invoice date. Late payment interest applies at 8% per annum above Bank of England base rate.

Cancellation by client — more than 48 hours notice: No charge. Cancellation by client — 24 to 48 hours: 50% of agreed engagement fee payable. Cancellation by client — less than 24 hours: 100% of agreed engagement fee payable. Cancellation by RAB Consulting: Maximum notice given. If within 48 hours of confirmed start: full refund or rescheduling at client election.

Section 5: Intellectual Property

All methodology, question frameworks, scoring indices, weighting systems, database rights, report templates, AI prompts, platform code, and all outputs produced by RAB Consulting Services Ltd are its proprietary intellectual property protected by copyright, database rights, and trademark law.

You receive a limited licence to use reports produced during your engagement for internal business purposes only, including sharing with your board, senior management, and professional advisers acting for you.

You may NOT:

• Reproduce, publish, or distribute report content externally without prior written consent
• Use our methodology, question sets, or index formulas for commercial purposes
• Share our methodology documents with third parties without prior written consent
• Reverse-engineer any element of our proprietary scoring framework

Section 6: Confidentiality

Both parties agree to treat as confidential all non-public information received in connection with an engagement. We will not disclose your diagnostic data, scores, or report content to any third party without your prior written consent, except as described in our Privacy Policy or as required by law. Confidentiality obligations survive termination for 3 years.

Section 7: Regulatory Observations — Important Limitation

Where our reports include observations about regulatory compliance — including FCA operational resilience (PS21/3), the Digital Operational Resilience Act (DORA), NHS/CQC standards, UK GDPR, EU GDPR, or any other regulatory framework — those observations are OPERATIONAL INTELLIGENCE ONLY.

They are NOT:

• Legal advice under any jurisdiction
• A regulatory compliance certification
• Confirmation that any regulatory obligation has been met
• Assurance that satisfies the requirements of any regulator

RAB Consulting Services Ltd is not authorised or regulated by the Financial Conduct Authority, the Solicitors Regulation Authority, or any other professional regulatory body.

You must engage your own qualified legal, compliance, and regulatory advisers to confirm your regulatory position before any regulatory submission or declaration.

FCA PS21/3: rules in force from 31 March 2022; transition period ended 31 March 2025. DORA: entered into force 16 January 2023; applies from 17 January 2025.

Section 8: Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

Subject to the above, our total aggregate liability is limited as follows:

• Free Diagnostic: limited to £100
• Paid Tier 1 or Tier 2 engagement: limited to total fees paid in the 12 months preceding the claim
• Intelligence Retainer: limited to total fees paid in the 3 months preceding the claim
• Indirect or consequential losses: we are not liable for loss of profits, loss of contracts, or any indirect loss even if we were advised of its possibility.

Section 9: Data Protection

We process personal data in accordance with our Privacy Policy (rabconsultingservices.com/privacy) and applicable data protection law including UK GDPR and EU GDPR. By using our services, you confirm you have read and understood our Privacy Policy.

Section 10: Governing Law

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. International clients: mandatory consumer protection provisions applicable in your jurisdiction are not excluded where they cannot lawfully be waived.

Section 11: Complaints

Contact rboukhiar@rabconsultingservices.com in the first instance. We will acknowledge your complaint within 2 working days and aim to resolve it within 10 working days.